Refund policy

You, as a consumer, have the right to withdraw your contractual declaration or an already concluded contract within fourteen days without providing any reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. If you ordered goods under a single order and these goods were delivered separately, the withdrawal period begins on the day on which you or a third party designated by you, who is not the carrier, took possession of the last item. If we have not complied with our obligation to inform you about the existence of the right of withdrawal (conditions, deadlines, and procedures for exercising this right), the withdrawal period is extended by twelve months. If we provide this information within twelve months from the possession of the goods, or in the case of separate delivery, the last item, the withdrawal period ends 14 days after the date on which you receive this information.

To exercise your right of withdrawal, you must inform us:

SW Trinkvergnügen GmbH
Dr. Auner Straße 19/9
A-8074 Raaba
Email: office@trinkvergnuegen.at

with a clear statement (e.g., by email) about your decision to withdraw from this contract. You can use the model withdrawal form available here, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If the buyer unjustifiably decides not to adhere to the contract (= unjustified cancellation of the order), and SW Trinkvergnügen GmbH agrees, Trinkvergnügen is entitled to charge a 15% cancellation fee of the purchase price as liquidated damages. The statutory withdrawal rights under the Distance Selling Act remain unaffected. For custom-made orders, personalized products, vouchers, and all wines older than 5 years (rarities), such contract termination is generally excluded.

Consequences of Withdrawal

If you withdraw your contractual declaration or an already concluded contract, we must reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs arising if you chose a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the communication about your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement. We may refuse to reimburse you until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to our logistics center

Amtmann Handels GmbH
c/o SW TRINKVERGNÜGEN GmbH Fulfillment Center
Südbahnweg 31
8401 Wildon

immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. The costs are estimated to be a maximum of EUR 15.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Notes for a Smooth Return Process
Please, if possible, return the item in the original packaging. The use of the original packaging is not mandatory for exercising your rights, but it simplifies and secures the process for us.

Excluded from the right of withdrawal and a defect complaint are orders of

  • Wine rarities and wines with a storage period of more than 2 years (determined by the year of bottling)
  • Goods manufactured according to customer specifications or clearly tailored to personal needs
  • Special orders or personalized products
  • Products from our shop whose price was agreed upon at the time of contract conclusion but cannot be delivered earlier than 30 days after contract conclusion and whose current value depends on market fluctuations that we cannot influence
  • Services, if we – based on your express request and a confirmation of your knowledge of the loss of the right of withdrawal upon full contract fulfillment – began executing the service before the withdrawal period expired and the service was then fully performed
  • Goods delivered sealed and originally packaged (collector bottles in original wooden boxes) if the seal was removed after delivery or the wine boxes were opened
  • Vouchers and other digital products in our online shop
  • in the case of individually agreed conditions/offers for rarities or collector bottles

End of the instruction on the right of withdrawal.