Cancellation policy

If you withdraw your contractual declaration or an already concluded contract, we must refund all payments we have received from you, including delivery costs (except for the additional costs that result from you choosing a type of delivery other than the least expensive standard delivery offered by us), immediately and no later than within fourteen (14) days from the day we receive the notification of your withdrawal from this contract.

For this repayment, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to our logistics center

Amtmann Handels GmbH
c/o SW TRINKVERGNÜGEN GmbH Fulfillment Center
Südbahnweg 31
8401 Wildon

immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. The costs are estimated to be a maximum of EUR 15.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Notes for a Smooth Return Process
Please, if possible, return the item in the original packaging. The use of the original packaging is not mandatory for exercising your rights, but it simplifies and secures the process for us.

Excluded from the right of withdrawal and a defect complaint are orders of

  • Wine rarities and wines with a storage period of more than 2 years (determined by the year of bottling)
  • Goods manufactured according to customer specifications or clearly tailored to personal needs
  • Special orders or personalized products
  • Products from our shop whose price was agreed upon at the time of contract conclusion but cannot be delivered earlier than 30 days after contract conclusion and whose current value depends on market fluctuations that we cannot influence
  • Services, if we – based on your express request and a confirmation of your knowledge of the loss of the right of withdrawal upon full contract fulfillment – began executing the service before the withdrawal period expired and the service was then fully performed
  • Goods delivered sealed and originally packaged (collector bottles in original wooden boxes) if the seal was removed after delivery or the wine boxes were opened
  • Vouchers and other digital products in our online shop
  • In the case of individually agreed conditions/offers for rarities or collector bottles

End of the instruction on the right of withdrawal.